Privacy Policy

Effective Date: 25/06/25

Pawtraits by Caitlin ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.

1. Who We Are

Pawtraits by Caitlin
Website: https://www.pawtraitsbycaitlin.co.uk/
Contact: pawtraitsbycaitlin@gmail.com

2. What Information We Collect

We may collect and process the following types of personal information:

Contact Information: First name, last name, email address (when submitted via forms).
User-Submitted Content: Photos/images/videos uploaded by users for commission or inquiry purposes as well as from reviews.
Payment Information: Handled securely through Stripe (we do not store your card details) or cash.
Technical Information: Your IP address, browser type, device type, pages visited — collected automatically via cookies.

3. How We Use Your Information

We use your information to:

Respond to your inquiries and commissions.
Process payments for portraits.
Send updates related to your order or our services (if you opt in).
Improve our website and understand user behaviour via analytics.

We only collect and use your data when we have a legal basis, including your consent, a contract with you, or legal obligations.

4. Cookies and Tracking Technologies

Our website uses cookies through HubSpot, to:

Track site performance and user experience.
Enable functionality like contact forms and embedded content.

You can control or disable cookies through your browser settings. For more information, see HubSpot’s cookie policy.

5. Sharing Your Information

We only share your data with trusted third parties where necessary:

HubSpot (website functionality and analytics)
Stripe (secure payment processing)

We do not sell or rent your personal information to third parties.

6. How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect your data, including:

SSL encryption on our website
Secure access controls
Limiting access to your information

We keep your data only as long as necessary for our business purposes or to meet legal obligations.

7. Your Data Rights (UK GDPR)

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain types of processing
Withdraw your consent (where applicable)

To exercise any of these rights, please contact us at [Insert your contact email].

8. Children’s Privacy

Our services are not directed at children under the age of 18. If we become aware that we have collected personal information from a child, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we’ll revise the “Effective Date” at the top. Significant changes will be communicated on our website.

10. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

Caitlin
Email: pawtraitsbycaitlin@gmail.com
Website: https://www.pawtraitsbycaitlin.co.uk/